Hearing Carry-Over (HCO) allows a caller with a speech disability to type his/her conversation for the relay operator to read aloud to the standard telephone user. The HCO user can listen to the standard telephone user. A teletypewriter device (TTY) may be needed to use this service.

HEARING CARRY-OVER (HCO)
 
711 or 800-735-2900

FOR CALLERS WITH SPEECH DISABILITIES

Need Assistance?

If you need assistance or have any questions about the STS service, Oregon Relay STS Customer Service offers a dedicated phone number for STS users.

877-787-1989

The customer support is open
24 hours a day, 7 days a week.

 

Or you may email to customer service:

Sprint.TRSCustServ@sprint.com

 

Or you may fill out the below online and submit it to customer service.

Click to download PDF
Click to view the STS video

Oregon Relay Service not only offers relay services for deaf or hard-of-hearing consumers but also for consumers with a speech disability. People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

 

Two services that are available for callers with a speech disability are:

 

 

The HCO user types his/her conversation directly to the TTY user.  HCO users can listen while the Relay Operator is reading/voicing the TTY user's typed reply message.

HCO to TTY
 
711 or 800-735-2900

Oregon Relay also offers two additional HCO features; HCO to TTY and HCO to HCO services.

HCO to HCO
 
711 or 800-735-2900

HCO users can contact other HCO users through Oregon Relay. The Relay Operator will voice to both parties what is typed on each other's TTY.

 
 
SPEECH-TO-SPEECH (STS)
 
711 or 877-735-7525

Speech-to-Speech (STS) allows a speech-disabled person to voice his/her conversation. A specially trained STS operator repeats the words of the person with a speech disability or synthesizer output to the other person. No special equipment is needed to use this service.

Click to download PDF
Click to view the HCO video
ENHANCED STS SERVICE


This feature makes call set-up easier for STS users. 

 

My Email Set Up

In order to speed up the set-up of the call, Oregon Relay now offers STS email set-up. My Email Set Up feature allows STS users to go online and type information including:

 

  • Your name, phone number and email address

  • Your username and password

  • Name of person/business and phone number you are calling

  • Preferred announcement

  • Instructions to the Relay Operator

 

Then you simply click a button to submit your message to Oregon Relay STS at least TWO HOURS before the call.

 

For more information about My Email Set Up, click here.

 

877-787-1989
DEDICATED STS CUSTOMER SUPPORT

 

 

 

The customer support representative will assist the STS user with:

 

  • basic information about STS

  • filling out the customer profile form

  • other features designed to support STS users and their callers.

 

The customer service is open 24 hours a day, 7 days a week.

STS CUSTOMER PROFILE

 

Click to download the Customer Profile form below.

 

 

 

 

 

For more information about the Customer Profile, click here

STS Customer Profile 
Click to download STS Customer Profile form
 
VIDEO: Hearing Carry-Over (HCO)
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VIDEO: Speech-to-Speech (STS)
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