
FOR CALLERS WITH SPEECH DISABILITIES
Oregon Relay Service not only offers relay services for deaf or hard-of-hearing consumers but also for consumers with a speech disability. People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.
Two services that are available for callers with a speech disability are:
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Hearing Carry-Over (HCO) (click here for more information)
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Speech-to-Speech (STS) (click here for more information)
Need Assistance?
If you need assistance or have any questions about the STS service, Oregon Relay STS Customer Service offers a dedicated phone number for STS users.
877-787-1989
The customer support is open
24 hours a day, 7 days a week.
Or you may email to customer service:

HEARING CARRY-OVER (HCO)
711 or 800-735-2900
Hearing Carry-Over (HCO) allows a caller with a speech disability to type his/her conversation for the relay operator to read aloud to the standard telephone user. The HCO user can listen to the standard telephone user. A teletypewriter device (TTY) may be needed to use this service.
Oregon Relay also offers two additional HCO features; HCO to TTY and HCO to HCO services.
The HCO user types his/her conversation directly to the TTY user. HCO users can listen while the Relay Operator is reading/voicing the TTY user's typed reply message.
HCO to TTY
711 or 800-735-2900
HCO to HCO
711 or 800-735-2900
HCO users can contact other HCO users through Oregon Relay. The Relay Operator will voice to both parties what is typed on each other's TTY.

SPEECH-TO-SPEECH (STS)
711 or 877-735-7525
Speech-to-Speech (STS) allows a speech-disabled person to voice his/her conversation. A specially trained STS operator repeats the words of the person with a speech disability or synthesizer output to the other person. No special equipment is needed to use this service.
ENHANCED STS SERVICE
This feature makes call set-up easier for STS users.
STS Call Setup
In order to speed up the set-up of the call, Oregon Relay now offers STS Call Setup. Its feature allows STS users to go online and type information including:
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Your name, phone number and email address
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Your username and password
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Name of person/business and phone number you are calling
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Preferred announcement
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Instructions to the Relay Operator
Then you simply click a button to submit your message to Oregon Relay STS at least TWO HOURS before the call.
For more information about STS Call Setup, click here.
877-787-1989
DEDICATED STS CUSTOMER SUPPORT
The customer support representative will assist the STS user with:
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basic information about STS
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filling out the customer profile form
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other features designed to support STS users and their callers.
The customer service is open 24 hours a day, 7 days a week.
STS CUSTOMER PROFILE
Click to download the Customer Profile form below.
For more information about the Customer Profile,
click here