FOR CALLERS WITH SPEECH DISABILITIES

Oregon Relay Service not only offers relay services for deaf or hard-of-hearing consumers but also for consumers with a speech disability. People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

 

Two services that are available for callers with a speech disability are:

 

 

Need Assistance?

If you need assistance or have any questions about the STS service, Oregon Relay STS Customer Service offers a dedicated phone number for STS users.

877-787-1989

The customer support is open
24 hours a day, 7 days a week.

 

Or you may email to customer service:

access@t-mobile.com

 
HEARING CARRY-OVER (HCO)
 
711 or 800-735-2900

Hearing Carry-Over (HCO) allows a caller with a speech disability to type his/her conversation for the relay operator to read aloud to the standard telephone user. The HCO user can listen to the standard telephone user. A teletypewriter device (TTY) may be needed to use this service.

Oregon Relay also offers two additional HCO features; HCO to TTY and HCO to HCO services.

The HCO user types his/her conversation directly to the TTY user.  HCO users can listen while the Relay Operator is reading/voicing the TTY user's typed reply message.

HCO to TTY
 
711 or 800-735-2900
HCO to HCO
 
711 or 800-735-2900

HCO users can contact other HCO users through Oregon Relay. The Relay Operator will voice to both parties what is typed on each other's TTY.

 
SPEECH-TO-SPEECH (STS)
 
711 or 877-735-7525

Speech-to-Speech (STS) allows a speech-disabled person to voice his/her conversation. A specially trained STS operator repeats the words of the person with a speech disability or synthesizer output to the other person. No special equipment is needed to use this service.

ENHANCED STS SERVICE


This feature makes call set-up easier for STS users. 

 

My Email Set Up

In order to speed up the set-up of the call, Oregon Relay now offers STS email set-up. My Email Set Up feature allows STS users to go online and type information including:

 

  • Your name, phone number and email address

  • Your username and password

  • Name of person/business and phone number you are calling

  • Preferred announcement

  • Instructions to the Relay Operator

 

Then you simply click a button to submit your message to Oregon Relay STS at least TWO HOURS before the call.

 

For more information about My Email Set Up, click here.

 

877-787-1989
DEDICATED STS CUSTOMER SUPPORT

 

 

 

The customer support representative will assist the STS user with:

 

  • basic information about STS

  • filling out the customer profile form

  • other features designed to support STS users and their callers.

 

The customer service is open 24 hours a day, 7 days a week.

STS CUSTOMER PROFILE

 

Click to download the Customer Profile form below.

 

 

 

 

 

For more information about the Customer Profile,
click here

STS Customer Profile 
 
VIDEO: Hearing Carry-Over (HCO)
 
VIDEO: Speech-to-Speech Stuttering Solution
VIDEO: Speech-to-Speech (STS)