CUSTOMER PROFILE 

An Oregon Relay Customer Profile stores an individual relay user's call preferences, expediting call processing such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences

 

The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

Below are three ways of obtaining and filling out your Customer Profile form:

TO SET UP YOUR PROFILE

1

Customer Profile Online
 

You can fill out the form online. 

 

 

Click here to go online 

Click to go to the wesbite to fill out your Customer Profile form onlin
Need Information?

Do you need more information, or have a question or suggestion about the Oregon Relay Service?

 

Let us know!

2

Print Customer Profile Form PDF


Click to download the Customer Profile form

 

 

 



After you finish filling out the form, please mail it to:

Oregon Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.

Click to download the Customer Profile form
General Customer Profile
Click to download the STS Customer Profile form
STS Customer Profile 

3

Contact Customer Service


You can set up your Customer Database Profile by contacting Oregon Relay Customer Service at:

 

  • 1-800-676-3777 (TTY/Voice)

  • 1-800-676-4290 (Spanish - TTY/Voz)

  • 1-877-787-1989 (Speech-Disabled)


Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.

CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. Although IP Relay, Fed IP & CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svcs. T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency svcs through IP Relay, Fed IP, & CapTel.   T-Mobile, the T Logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. ©  2021 T-Mobile USA, Inc.  CapTel is a registered trademark of Ultratec, Inc. All other marks are property of their respective owner. ©Oregon Relay Service 2005-2021. All rights reserved.