An Oregon Relay Customer Profile stores an individual relay user's call preferences, expediting call processing such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences


The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

Need Information?

Do you need more information, or have a question or suggestion about the Oregon Relay Service?


Let us know!

Contact Us.

Below are three ways of obtaining and filling out your Customer Profile form:



Customer Profile Online

You can fill out the form online. 



Click here to go online 


Print Customer Profile Form PDF

Click to download the Customer Profile form




After you finish filling out the form, please mail it to:

Oregon Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.


Contact Customer Service

You can set up your Customer Database Profile by contacting Oregon Relay Customer Service at:


  • 1-800-676-3777 (TTY/Voice)

  • 1-800-676-4290 (Spanish - TTY/Voz)

  • 1-877-787-1989 (Speech-Disabled)

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.