An Oregon Relay Customer Profile stores an individual relay user's call preferences, expediting call processing such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences


The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.

Below are three ways of obtaining and filling out your Customer Profile form:



Customer Profile Online

You can fill out the form online. 



Click here to go online 

Need Information?

Do you need more information, or have a question or suggestion about the Oregon Relay Service?


Let us know!


Print Customer Profile Form PDF

Click to download the Customer Profile form




After you finish filling out the form, please mail it to:

Oregon Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.


Contact Customer Service

You can set up your Customer Database Profile by contacting Oregon Relay Customer Service at:


  • 1-800-676-3777 (TTY/Voice)

  • 1-800-676-4290 (Spanish - TTY/Voz)

  • 1-877-787-1989 (Speech-Disabled)

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.

The Oregon Relay Service Web Site is an online information service provided by Sprint - Oregon Relay. Although the information is available to anyone, Sprint - Oregon Relay retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Sprint - Oregon Relay;

2. Include the information on your own server or in your own documents without the permission of Sprint - Oregon Relay;

3. Modify or re-use the text, graphics, or videos located on Oregon Relay's web site.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only.

Sprint - Oregon Relay reserves all other rights.  Copyright © Sprint - Oregon Relay Service 2005-2020. All rights reserved.