PLEASE, DON'T HANG UP. IT COULD BE THE MOST IMPORTANT CALL OF THE DAY!

A photo of TTY

People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

 

  • Have you ever made a call and had someone hang up on you?

 

  • Do you want Oregon Relay to educate those who do hang up on you?

 

Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the Relay Operator announces the call “This is Oregon Relay” to someone unfamiliar with this service, often, that person will hang up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.

REPORT YOUR COMPLAINT ONLINE

If you have experienced a hang-up when placing a relay call, please fill out form on the right. An Oregon Relay representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint. The Oregon Relay representative will inform the party about the relay services and get across the message, Please, Don’t Hang Up. It may be the most important call you will receive all day!

 

Help Oregon Relay increase awareness and get the message out there about the “Please, Don’t Hang Up” campaign.

 

All information is confidential.