PLEASE, DON'T HANG UP. IT COULD BE THE MOST IMPORTANT CALL OF THE DAY!

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People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

 

  • Have you ever made a call and had someone hang up on you?

 

  • Do you want Oregon Relay to educate those who do hang up on you?

 

Many deaf, hard-of-hearing, deaf-blind, and speech-disabled people find that businesses, organizations, and individuals they call through relay are unfamiliar with the Relay Service. As a result, when the Relay Operator announces the call “This is Oregon Relay” to someone unfamiliar with this service, often, that person will hang up. Although not intentional, the hearing person who is receiving a relay call for the first time may hang up, thinking that a telemarketer is calling.

REPORT YOUR COMPLAINT ONLINE

If you have experienced a hang-up when placing a relay call, please fill out form on the right. An Oregon Relay representative will follow up either by sending a brochure, a letter, or by telephoning the resident or business that is the source of the complaint. The Oregon Relay representative will inform the party about the relay services and get across the message, “Please, Don’t Hang Up. It may be the most important call you will receive all day!”

 

Help Oregon Relay increase awareness and get the message out there about the “Please, Don’t Hang Up” campaign.

 

All information is confidential.

 

 

CAPTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. Although IP Relay, Fed IP & CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svcs. T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency svcs through IP Relay, Fed IP, & CapTel.   T-Mobile, the T Logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. ©  2021 T-Mobile USA, Inc.  CapTel is a registered trademark of Ultratec, Inc. All other marks are property of their respective owner. ©Oregon Relay Service 2005-2021. All rights reserved.